Date Prepared: 12th September, 2007

PERSONAL DETAILS

Name:    David Barrett

Address:   141 Amess St, Carlton North VIC 3054

Telephone:  03 9381 4703

                    0417 128 941

Email:    dab@dolltime.org

SKILL SET

Management

• Proficient in tactical staff resource management

• Proficient in interpersonal conflict resolution

• Proficient in staff career management and training

• Proficient in the line management of medium-sized teams

• Experienced in the conduct of regular performance reviews

• Experienced in the recruitment of staff

• Highly experienced in implementation of processes and process changes

• Experienced in preparation and delivery of reports to internal and external contacts

Customer Service

• Excellent written and verbal communication skills

• Strong customer management skills

• Excellent report writing skills

• Good abilities in specifying business requirements

Technical

• Highly proficient in Debian Linux Administration

• Proficient in Unix Systems Administration – Redhat Linux, NetBSD, FreeBSD, Solaris

• Good understanding of networking infrastructure

• Familiar with SAN and NAS solutions

• Excellent understanding of Internet protocols – SMTP, POP3, IMAP, HTTP, DNS

• Familiar with hardware and software load balancing

• Highly proficient in Windows and MacOS X workstation environments

• Good familiarity of Windows Server environments

• Good knowledge of Lotus Notes

• Good knowledge of Shell Scripting, Perl and HTML 

• Knowledge of XML

• Experience in release management using CVS

• Familiarity with Project Management principles

1. •Good understanding of ITIL methodology
   

EMPLOYMENT HISTORY

Editure Limited June 2006 – Present 

Position: Team Leader System Engineering – Melbourne Service Centre, Education Software

Services

Editure Limited (formerly myinternet Ltd) is a leading provider of Internet applications and

managed services to the K-12 education sector in Australia, New Zealand, Hong Kong, the UK

and the US. Their managed services and web-based applications are used by over one million

users globally. The platform is comprised of both open source technologies and in house

developed solutions. Editure supports over 200 servers in 21 server farms located around the

world. The Melbourne Service Centre is responsible for delivery of all contracts in Australia, New

Zealand and Hong Kong.

Reported to: Executive Manager, Education Software Services

Responsibilities:

• Manage the delivery of 11 contracts in Australia, New Zealand and Hong Kong.

• Manage 9 direct reports in Melbourne, Adelaide and the UK.

• Conduct performance planning and review process twice yearly for each report.

• Provide monthly reporting to Executive Management and the Board.

• Manage operational issue escalations.

• Control Change Management for the production environment.

• Ongoing review of support processes and methodologies.

• Plan and implement staff training programmes.

• Represent Education Software Services within project and strategic meetings.

Achievements:

• Completion of the ITIL Fundamentals Certificate.

• Implementation of ITIL framework within our support environment.

• Implementation of a new workflow management system.

• Revision of contracts to accurately reflect services provided and associated SLAs.

• Assisted in the inception of a new Service Centre in the UK to better service customers.

• Assisted in the creation of a new team to manage all Incidents across all Service Centres

running 24x7.

myinternet Limited November 2004 – June 2006

Position: Senior Operational Account Manager, Development and Operations Unit

Reported to: Service Delivery Manager, Development and Operations Unit

Responsibilities:

• Delivery of support to 5 contracts within Australia and New Zealand.

• Systems Administration of over 50 Debian Linux servers.

• Fortnightly Operational Meetings with each customer supported.

• Representing customer requirements in project meetings.

• Troubleshooting of OS, application and networking issues.

• Working with Account Managers to ensure customer satisfaction.

• Documentation of standard procedures.

• Acted as Service Delivery Manager as delegated.

Achievements:

• Implementation of a new deployment including installation and configuration of 16 new

servers and associated network infrastructure.

• Implementation of Service Level Agreement (SLA) data collection and reporting for all

customers.

• Introduction of load balancing into several environments.

• Assisted in the implementation of a Wiki to share knowledge amongst the team.

• Implementation of several new monitoring tests.

myinternet Limited May 1998 – November 2004

Position: Systems Administrator

Reported to: Operations Manager

Responsibilities:

• Systems Administration of over 100 Debian Linux servers.

• Troubleshooting of incidents.

• On-call response within 1 hour.

• Documentation of standard procedures.

• Delivery of support to 5 contracts within Australia and New Zealand.

• Liaison with Development staff when investigating and solving software problems.

• Provide all internal systems support and administration.

Achievements:

• Planned and deployed Active Directory service for internal use.

• When business changed address, assisted with the planning and execution of move,

including setting up new server room.

• Provided leadership for junior staff.

• Introduced Request Tracker (RT) ticketing system, to be later used by whole company.

The University of Melbourne

November 1995 – June 1998

Position: Duty Programmer, Department of Engineering Computer Resources

Reported to: Systems Manager

Responsibilities:

• Maintenance of two computer laboratories - one Mac and one PC.

• Basic support for users having problems with software applications.

• Control printer queues and user accounts under Solaris. 

Achievements:

• Rollout of a new software image for the windows environment.

The University of Melbourne  September 1995 – November 1995

Position: Network Administration Assistant

Reported to: Systems Manager

Responsibilities:

• Support of staff machines and print systems.

• Deployment of hardware and software upgrades.

• Run and maintain Linux based email server.

Achievements:

• Set up and maintain tape backups of email server.

EDUCATION/QUALIFICATIONS

Completed “The New Team Leader” course run by VECCI, September 2007

Completed “ITIL Foundation” course run by Itilics, April 2006

Swinburne University of Technology 1991 – 1995

Studied Bachelor of Engineering (Manufacturing stream) 

Macleod High School 1990

Completed VCE 

INTERESTS

Member of the System Administrators Guild of Australia (http://www.sage-au.org.au/) 

Tennis, Sailing, Hiking

Aquarium

MythTV

REFERENCES

Name:  Aris Theocharides

Position: Advanced Solutions Group, Editure Ltd

Contact: 0408 022 044

Name: Catherine Truscott

Position: Systems Administrator, Women’s Information and Referral Service

Contact: 0410 523 652